The support person, Brian, said it was a known bug and they would
send a fix disk. I'd also had a problem with the user (special) character
set not "sticking" from session to session despite checking the "make
changes permanent" box. Brian said this was a known bug as well and would
be included in the fix disk.
Actually I have a list of about twenty bugs (at least from my
perspective) but I was so stunned at actually getting a call back that I
couldn't remember what I'd done with it or what the next most annoying
one was. Brian assured me that there were a bunch of fixes and most or
all were probably on the disk.
So if any other XyWin 4.1 or 4.11 users among you are struggling with
what may be bugs, you might want to call and get the fix disk(s). BTW,
one trick I've learned is that if you can't get through to tech support,
usually you can get through to sales (which has a somewhat negative
connotation). Sales staff also can send out fix disks.
Jimmy Diecker
Latin American Institute
University of New Mexico-Albuquerque
diecker@unm.edu