This is not the case in South Korea though as this nation’s government has aimed at incorporating the civil sector with administrations. Its wired environment fosters a digital community that remains friendly among the bureaucracy and the masses.
Offering citizens
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Access guidance to the service they need online |
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Immediately apply for online services as they appear on the screen |
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After the payment of fees and due certification process, it transfers the service application to the Information Sharing Systems |
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Get information on the process and results of the service |
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Receive information in an electronic document |
Strategies implemented
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Everything will be on the Internet to provide electronic processing of services, information-sharing and administrative information |
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As an e-certification, PKI (Public Key Infrastructure) will be applied at the time of user identification |
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Digital payments can be made over the Internet, with a credit card, bank transfer, e-money |
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Document forms for each service are standardized, and DTD (Document Type Definition) and XML technologies can be distributed electronically |
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Encryption technologies (SSL, PKI) protect the information transaction in the information sharing system |
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To maximize the stability of system, middlewares such as WAS, MQ are applied |
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EDI (Electronic Data Interchange) technology is applied to transmit data in the event of bulk or modified data in the information-sharing system |
Figure J: Korea's e-Government
The eGovernment can receive and process civil issues for you over the Internet, online services, KIOSK and many other forms of ICT. Citizens need not visit agencies. Instead, they can access convenient, non-stop civil service at any time and any place. The eGovernment also offers one-stop service so that citizens do not have to visit various agencies in person.
The procedures in eGovernment will be redesigned for paperless administration, and documents will be digitized. This will enable more prompt and precise administrative procedures and promote productivity and efficiency. In addition, information network will be established to unite citizens and government, so that both parties can communicate regardless of time and place.
All the documents made will be classified and stored in personal computers. Knowledge acquired during the procedure of a work will be produced and stored in a form that allows public ownership. When such knowledge is used for administrative procedure, a high-quality knowledge-based administrative service will be offered, transforming a civil service bureaucracy into a knowledge-based system.
By digitization of the work process, the administration will become transparent. This will prevent potential corruption, producing a government trusted by both citizens and businesses. SOURCE
As the government creates policies to develop ICT sectors and implements procedures to foster an increased relationship between administration and municipality, social behavior becomes inevitably affected. The bureaucracy is inadvertently suggesting to its people that convenience found online is a laudable expression. These policies push the masses towards interfacing more and more digitally instead of physically. People do not have to speak with secretaries for application forms just as investors do not need to request copies of property laws from a Ministry's employee. The one-stop service being offered allows people more freedom in their day, possibly to pursue more cultural experiences. However, observations are suggesting a contrary conclusion: people are spending the free time online instead.